RIGHT TO PURCHASE CANCELLATION AND RETURN OF ITEM(S)
You shall have the right to cancel your purchase if the item you have purchased from us does not fulfil your expectations. No deal will be considered concluded before you have received and approved your item(s). You will receive a refund if you are not totally satisfied. If you are not satisfied, you have the right to cancel your purchase within 14 days as of the date you received your item(s). You have the right to open the packaging to verify that the item(s) are in perfect condition.
In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. When using the aforementioned right to cancel a purchase you will, at an approved return, receive a refund (less the cost of return freight) from us within 30 days of us having received the returned item(s).
For returns, please contact our customer service via e-mail at firstname.lastname@example.org for further instructions.
RIGHT OF EXCHANGE
As customer, you have the right to exchange your item(s) for an equivalent product within 14 days of receipt of the item(s), although the right of exchange shall not apply to sales and special-offer products. In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. At exchange of purchased item(s), the cost of return freight will be borne by us.
Should the item(s) be damaged upon receipt, or should you receive an incorrect product, or should the item(s) in any other way deviate from the agreement between yourself and us, you shall have the right to submit a complaint. Complaints concerning an item must be submitted as soon as possible. A complaint submitted within 2 months of a fault being discovered will always be considered as being made within the permitted period of time. As soon as a returned item has been received in accordance with what is set forth above under "Right to purchase cancellation and return of item(s)", a refund will be made to you within 30 days of us having received your complaint. Your right to submit a complaint against a purchased item is governed by the rules applicable according to the laws of the country from which you have placed your order. Your right to submit a complaint against a purchased item will, however, never exceed 2 years. For instructions regarding submitting a complaint, please contact our customer service via e-mail at email@example.com.
Should the product be faulty, defective or should you have received the wrong item, the cost of return freight will be borne by us.
LIABILITY UPON RETURN OF GOODS
When using the right to purchase cancellation or right to submit a complaint or right of exchange, you shall be liable for the returned item(s) during the return shipment, and you shall thereby be liable to compensate us for item(s) returned should such item(s) be damaged or lost during the return shipment. In view of that you are liable for the returned item(s) until they have been received by us, we recommend that you make a note of the parcel's tracking number.
Delivery will normally be made within 10 working days. Should a delay in delivery arise, you shall have the right to cancel the purchase at no cost should you not accept the proposed new delivery date. Refund of your payment will be made within 30 days of us receiving your notice of purchase cancellation.
You will be informed by text message or letter when the item(s) are ready for collection.
We will charge for parcels that are not collected, in order to cover administrative and freight costs (shipment to and from). The related invoice will be sent within 30 days of the uncollected parcel being registered with us.
We are liable for items that are damaged or lost during delivery. Claims regarding items damaged during shipment must be made in accordance with what is set forth under "Complaints" above.
We do not accept liability for any printing or typing errors with regard to prices and other information provided by us.
For withdrawal, replacement, return or claim, please fill in the return form - click on the image below.